Delivery and installation
We'll get to work on your order and make sure that you receive your Quooker products as soon as possible!
Orders with a total amount over 500 HKD will be shipped free.
If you order for less than 500 HKD , you'll pay 50 HKD in shipping costs.
Quooker will email your tracking details prior to delivery with a track & trace code so you can track your package. You can choose the following shipping methods:
- Delivery at home or to another address
Your order will be delivered within 3-6 working days to your chosen delivery address.
As soon as your order has left our warehouse, you will receive an e-mail with a track & trace code so you can track your package.
Order not complete?
Your order could be delivered in two parts. If this is the case, you will receive a track and trace code twice. It is likely that the second part of your order will be delivered 1-2 days later.
Did you receive only one track & trace code or has your package still not arrived after 7 days? Please contact us via email@example.com. We will immediately check the status of your order.
When you order a Quooker-system via the webshop, you can choose for installation by a Quooker approved engineer or for self-installation.
The costs for Installation by a Quooker engineer are 880 HKD per system and can take place within 14-21 days after your purchase.
Once your order is confirmed Quooker installations will contact you within 48-72 hours to schedule an appointment and we will ship your system a few days in advance to your address.