Delivery and installation

We'll get to work on your order and make sure that you receive your Quooker products as soon as possible!

Shipping costs

Orders with a total amount over 500 HKD will be shipped free.

If you order for less than 500 HKD , you'll pay 50 HKD in shipping costs.

Delivery method

Quooker will email your tracking details prior to delivery with a track & trace code so you can track your package. You can choose the following shipping methods:

  • Delivery at home or to another address

Delivery time

Your order will be delivered within 3-6 working days to your chosen delivery address.

As soon as your order has left our warehouse, you will receive an e-mail with a track & trace code so you can track your package.

Order not complete?

Your order could be delivered in two parts. If this is the case, you will receive a track and trace code twice. It is likely that the second part of your order will be delivered 1-2 days later.

Did you receive only one track & trace code or has your package still not arrived after 7 days? Please contact us via info@quooker.hk. We will immediately check the status of your order.

Installation

When you order a Quooker-system via the webshop, you can choose for installation by a Quooker approved engineer or for self-installation.

The costs for Installation by a Quooker engineer are 880 HKD per system and can take place within 14-21 days after your purchase.
Once your order is confirmed Quooker installations will contact you within 48-72 hours to schedule an appointment and we will ship your system a few days in advance to your address.

If you want to install the Quooker yourself, find here more information about the installation criteria and videos