Delivery and Returns

How can I return products?

Would you like to return a product from an order placed through the webshop? Then click here for more information on the return process. 

Would you like to return a product you ordered via our service department? If so, please contact us.

Within how many days will my webshop order be delivered?

As standard, your order will be delivered within 2-3 working days to the (residential) address you provide.

What can I do with the empty CO₂ cylinders?

The CO₂ cylinders are the property of Quooker HK. With a view to sustainability and cost savings for the customer, empty cylinders will be reused. The used empty CO₂ cylinders should be returned in sets of four. Returns that do not contain complete sets (less than 4) will not be accepted.

You can simply pass the empty cylinders to the delivery team when you receive the new batch of CO2 cylinders.