Return process service articles and accessories

Did you order a service item or accessory and are not satisfied with your purchase? Or did you receive the wrong product? Complete the following steps and return your order within 14 days of receipt.

Step 1: register the return

Register your return of an incorrectly ordered or received item via sending an e-mail to

Enter the required information, indicate which products you are returning and the reason and/or whether you would like your purchase amount refunded or to receive a replacement product.

Step 2: confirmation by email

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

If you would like to exchange your order, a new product will be sent to you, including a return label for returning the old product. If you prefer a refund, you will receive a return label by email.

Step 3: send the package

To ensure a successful return process, the product must be unused and undamaged and if possible, packed in the original packaging.

Use the return label and place it visibly on the outside of the parcel. Always ask for a delivery receipt and make sure to save it.

Step 4: confirmation of the return shipment

Once we have received your parcel and completed a successful return process, you will receive an email automatically within 10 business days confirming your return.

If you have chosen a refund, the purchase amount will be refunded within three business days of confirmation to the bank account used to pay for your purchase.

Need help?

Do you have a question that is not answered here? Send it by email to