Do you have 4 empty CO₂ cylinders to return or do you need to return a product from your order? This is easy to do and completely free of charge. Here’s how…
Empty CUBE cylinders
The CO₂ cylinders remain the property of Quooker. With a view to sustainability and cost savings for the customer, empty cylinders will be refilled. The used empty CO₂ cylinders must be returned in sets of four only. Return shipments of just 1 empty cylinder will not be accepted or processed.
When should I order a new set of CO2-cylinders?
One CO₂ cylinder is supplied as standard with the installation of your Quooker CUBE. We recommend that you order a complete new set of 4 CO₂ cylinders directly, via our webshop, so that you always have sufficient stock. This way you will always have 5 CO₂ cylinders. As soon as you start using the last full CO₂ cylinder, you can order a new set of 4 CO₂ cylinders via our webshop. You can then immediately register your return of a complete set of 4 empty cylinders and return them free of charge. You can download your returnlabel via the order overview in your account. Stick the return label on the package with 4 empty cylinders. Please hand over the package including the returnlabel to the transport company who will bring you the new set of cilinders.
Consumption and costs
Consumption differs per person. One set of 4 cylinders may even last a year. As soon as you have placed your second online order, we will know that we can expect a return shipment of a complete set of 4 empty cylinders in the near future.
If empty cylinders are not returned, or not in a complete set of four, or in damaged or unusable form, HKD 250.00 will be charged to recover the cost of the empty cylinders.
Do you have an extra cylinder in your possession due to a service visit or some other reason? Let us know if you need to return 5 or more CO₂ cylinders by sending an email in advance to: firstname.lastname@example.org.
Step 1: Register a return delivery
During the ordering process you can indicate whether you have a complete set of 4 empty cylinders to return back to us. This will probably not apply until your second order.
At the end of the order process you can easily download a personalized return label via account overview > my orders > download return label.
You can use the return label associated with your order only once. Once your return has been processed, the return label will no longer be visible in your account overview.
A return label can therefore only be used once per set of 4 empty cylinders.
Step 2: Send your package
Return your empty cylinders by the transport company, so that they can return the package to us free of charge. Always use your personal returnlabel which you can download via your order history in your account. Make sure it is clear and visible on the package so your return can be processed correctly.
Step 3: Confirmation of return delivery
As soon as we have received the set of 4 empty cylinders and your return has been processed correctly, you will automatically receive an e-mail with a confirmation of your return delivery.
Returning service items and other accessories
Have you ordered a service item or accessory and are you not satisfied with your purchase? Or have you received the wrong item? Follow the steps below to return your order within 14 days of receipt.
Register your return of an incorrectly ordered or received article via email@example.com
Right to cancel
You have a 14-day cooling-off period from the time of receiving your order. During the cooling-off period, the customer will handle the CO₂ cylinders and the packaging with care. The customer will only open and/or unpack the box of CO₂ cylinders to the extent needed to establish the nature and the properties of the CO₂ cylinders. This means that the CO₂ cylinders may not be connected to the Quooker CUBE and the (plastic) seal may not be broken.
To exercise the right to cancel, you must send us an unambiguous declaration (for example in writing, by post or e-mail) informing us of your cancellation of the order. To do this you can use a standard cancellation form.
If you exercise your right to cancel, Quooker refunds the purchase sum for the CO₂ cylinders within fourteen days of the returned CO₂ cylinders being received. The customer pays the costs of returning the box of CO₂ cylinders in the event of cancellation.
Is your question not answered here? Send an e-mail to firstname.lastname@example.org