Frequently asked questions
In advance of purchasing a Quooker, what are the installation requirements?
Quookers can be fitted into new kitchens and also retrofitted into existing ones. To install a Quooker, all that is required is space for the tank ….
Where can I order parts?
You can order parts directly from our service department or via our webshop. When you contact us, please provide the serial number of your Quooker located on the side of the tank near the top.
Can I install my Quooker myself?
The Quooker is supplied with installation materials and a clear installation guide. Follow this carefully for instructions on how to correctly install your Quooker.
The Quooker comes with a standard two-year warranty. Register your Quooker to benefit from this warranty, but also to let us help you more efficiently.
Have you not been able to find the solution yet? Then contact us. Fill in our contact form and we will process your question as soon as possible. We will do everything we can to help you!
How to return empty CO2 cylinders
The used, empty CO2 cylinders must be returned per set of 4 items. You can find your personal return label in your Webshop account under the order overview.
Are you not satisfied with your service item or accessory? Or have you received a wrong product? Our products can be returned easily and free of charge in 4 steps.
Did not find the answer yet?
Call our Service Department
Our service department is available from 09:00-17:00.
Quooker Hong Kong Ltd
10/F, YF Life Tower
Wanchai, Hong Kong
Hong Kong SAR China
1 2984 AJ Ridderkerk